FAQS
1. What payment methods do you accept?
- We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal.
2. Do you offer international shipping?
- Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future.
3. How can I track my order?
- Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your order using this number on the carrier's website.
4. What is your return policy?
- We offer a [number of days, e.g., 30 days] return policy. Items must be unused and in the same condition that you received them. Please refer to our Return and Refund Policy for more details.
5. How do I contact customer service?
- You can contact our customer service team by phone at 408-574-6663 or by email at Contact@jamlive.com. We're here to assist you with any questions or concerns you may have.
6. Can I cancel or modify my order after it has been placed?
- We begin processing orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
7. Do you offer gift wrapping or personalized messages?
- At this time, we do not offer gift wrapping or personalized messages. However, we're always looking for ways to enhance the customer experience, so stay tuned for any updates or changes.
8. Are your products cruelty-free or environmentally friendly?
- We strive to offer products that are environmentally friendly and cruelty-free whenever possible. Please refer to individual product descriptions for more information on specific items.
9. Do you offer wholesale or bulk pricing?
- Yes, we offer wholesale and bulk pricing options for certain products. Please contact us directly at Contact@jamlive.com for more information.
10. How can I stay updated on new products and promotions? - You can sign up for our newsletter on our website to receive updates on new products, promotions, and exclusive offers. You can also follow us on social media for the latest news and updates.